"Miles & Bird - a breath of fresh air!"
Miles & Bird - a breath of fresh air!
Professional, knowledgeable, efficient, friendly - a pleasure to work with.
They keep you informed every step of the way and have a wonderful manner that puts everyone's mind at rest during what, inevitably, is a stressful time for vendor and purchaser alike. It is their customer focus and that personal touch that sets them apart from other agents - I wouldn't hesitate to recommend them.
Nevine Tewfik / Seller Exchanged / 12th January 2017
"All in all a five-star customer service"
Miles & Bird were friendly, courteous, warm and helpful in their manner and communications with us as potential (and then actual) purchasers. It was lovely to find such professional yet amiable estate agents who seemed to genuinely take an interest in each property in detail, rather than give the impression of seeing each property merely as the next transaction.
We had quite a lot of negotiation before agreeing a deal, and this was also handled very smoothly, diplomatically (given that we as buyers and the seller had the same ultimate interest but differing perspectives on price!) and quickly, meaning that we reached terms agreeable to all within a short space of time and with goodwill between all.
During the following inevitable conveyancing back and forth it was also very helpful to have regular updates from Miles & Bird on progress on the seller's side, and we were comfortable knowing that our progress and queries were being passed on to the seller by the agent as well as filtered through our (rather slow) solicitor.
After exchange I also wanted to take some measurements at the house and asked a few other questions. Miles & Bird kindly requested this on my behalf and attended the property while I took measurements - they could not have been more helpful. All in all a five-star customer service and an agent I would gladly use myself and recommend to others.
Jessica Carmody / Buyer Exchanged / 12th January 2017
"a refreshing blend of honesty and experience"
We've worked with Andrew Miles for a number of years now, both during the purchase of our current home and since. Andrew is a refreshing blend of honesty and experience which makes the process of buying a home both straightforward and pleasurable.
Rodrigo Moreno Masey / Buyer Residential Property
"great to deal with ... a complete success"
Miles & Bird let my property within a few days of launching it and achieved the asking price - something the previous agents had failed to do in 10 weeks. The team were great to deal with and the outcome a complete success.
Matt of Hampton Court / Landlord Let / 8th December 2016
"will definitely use you next time!"
I can't recommend Miles & Bird highly enough. Their friendly, helpful service helped us sell our East Molesey flat for the asking price. They were so helpful, always on the end of the phone to deal with any queries or issues and always dealt with everything quickly and efficiently and were there every step of the way. Thanks, Miles & Bird, will definitely use you next time!
Polly Ashton / Seller Exchanged / 20th January 2017
"we changed our estate agents to Miles & Bird ... sold within no time at all"
Having lost our sale due to the dreaded B-word (Brexit) we changed our estate agents to Miles & Bird and we couldn't be happier with their knowledge and professionalism. They got our flat straight back onto the market, we had viewings within days and were under offer and sold within no time at all. We couldn't recommend them enough...
Matej King / Seller Exchanged / 24th November 2016
"excellent from start to finish ... I will certainly be using them again"
Our dealings with Miles & Bird were excellent from start to finish. Always courteous, they guided us through the various processes with patience and professionalism. We were continually updated and kept informed and never once did we have to phone them. I will certainly be using them again.
Anthony Lloyd / Landlord Commercial Property
"very helpful and communicative ... Would happily recommend"
We were very pleased with Miles & Bird, Andrew was very helpful and communicative, keeping us updated and advising us throughout the process. As first-time buyers it was great to feel like we could always ask questions and get a helpful response at any point. Would happily recommend.
Andrew Burgoyne / Buyer Exchanged / 24th November 2016
"exceptional ... I can thoroughly recommend them"
Miles & Bird have been exceptional, from the viewing to the exchange process Naz and Andrew have been professional but friendly, with great communication throughout the whole process - I can thoroughly recommend them.
Julie Leacock / Buyer Exchanged / 4th August 2016
"Miles & Bird ... went the extra mile"
I'm writing this on behalf of Jenny because she wanted to thank Miles & Bird following the successful sale of her house. Viewings were grouped together to make the process less disruptive to daily life & about 20 viewings (including revisits) took place over two weeks. One of the viewers couldn't make it until 8pm but that wasn't even a problem for the office. They had more than one offer so there was some to-ing & fro-ing & the best offer was chosen. Jen got over the asking price! They knew the buyer's agent & suggested a great solicitor (Lisa Sollors, Teddington) so the 3 weeks to exchange worked. Jen is now packing & looking forward to her new easier home. Miles & Bird were experienced & knowledgeable, went the extra mile, & made everything feel easy & run smoothly.
Jenny (Via Rik Beltran) / Seller Exchanged / 4th August 2016
"extremely professional and helpful"
Miles & Bird were extremely professional and helpful. It was my first time buying a house, and they advised and guided me throughout the process for a smooth and timely purchase.
Rachel Poad / Buyer Exchanged / 20th July 2016
"couldn't have done a better job. From start to finish they dealt with everything in a very professional, caring way"
With all honesty, from the moment I asked Miles & Bird to handle the sale of my property, they couldn't have done a better job. From start to finish they dealt with everything in a very professional, caring way. This is one family-run estate agents that I would thoroughly recommend. Well done & thank you.
Julie Brown / Seller Exchanged / 20th July 2016