"Their customer service is first class"
Considering the length of time the transaction took due to third parties I found Miles & Bird to be outstanding to being the middle man during times of frustration. Their customer service is first class and Andrew has always been clear with me from day one which made it feel he is representing both parties of the transaction and not solely the seller. Negotiations were swift and communication prompt when required.
Nick Kocinski / Buyer Completed / 5th April 2019
"We couldn't have made a better decision as the process of achieving our sale has involved a lot of time, patience and resourcefulness"
Miles and Bird stood out from the beginning of our sale process as an agent we wanted to work with. In retrospect we couldn't have made a better decision as the process of achieving our sale has involved a lot of time, patience and resourcefulness. Andrew and his team have delivered everything we've needed, always with a prompt, supportive and cheery note. We can't recommend them enough, amazing service throughout the journey!
Nick and Carolyn Ingram / Sellers Completed / 5th April 2019
"We would definitely recommend Miles and Bird to everyone and would love to use them next time we move!"
We had a great experience with Miles and Bird. Naz, Andrew and everyone we dealt with was lovely and got back to us very quickly with any query. They were very helpful, efficient and professional and helped make our purchase a smooth and stress-free experience. We would definitely recommend Miles and Bird to everyone and would love to use them next time we move!
Laura Jemmett / Buyers Completed / 7th December 2018
"They worked incredibly hard to complete the chain I was in and held my hand all the way through"
Working with Miles & Bird was brilliant. They really cared about my personal situation and the story and reasons behind selling my family home. They worked incredibly hard to complete the chain I was in and held my hand all the way through. They were very pro active in following up on every lead and every viewing and without being too pushy - even negotiating with my rather unhappy cat who didn't like strangers in the house! They were professional and human about the whole process - and they kept the stress of selling and buying to a minimum for me. I highly recommend them for sale or purchase!
Sarah Mallock / Buyer & Seller Completed / 9th November 2018
"I can safely say that Miles & Bird are the very best agent in their area! .... had our house under offer within 3 weeks after it had been on the market for almost 1.5years"
I can safely say that Miles & Bird are the very best agent in their area! We had pretty much tried every single agent around, all full of promises...
Miles & Bird, were honest, clear, efficient, and most importantly had our house under offer within 3 weeks after it had been on the market for almost 1.5years. The whole process was smooth and extremely professional. They actively marketed our house to people they knew would like it. For them internet is a secondary resource and they are a genuine amazing authentic estate agent and they are the best at it!
Again, having tried pretty much every other agent in the 1.5years and after having been disappointed by every single one of them, we can never express enough gratitude to Naz & Andrew for their outstanding work!
Sonia Greer / Seller / 9th November 2018
"We would highly recommend Miles & Bird to anyone thinking of selling"
Naz and Andrew were helpful, knowledgeable and lovely to deal with from our first viewing to the final handover of keys on completion. We really felt they were on our side, even though they were acting on behalf of the sellers, offering support and advice every step of the way. We would highly recommend Miles & Bird to anyone thinking of selling in the area.
E Campbell / Buyer Completed / 1st November 2018
" They are so much more personable than the bigger estate agents and I would chose them every time."
Andrew and Naz were wonderful! The advice they gave us was fantastic and we wouldn’t be in our dream home if it wasn’t for them.
They are so much more personable than the bigger estate agents and I would chose them every time.
Judy Adams / Buyer Completed / 31st October 2018
"Andrew Miles is not only a knowledgeable professional, he’s also very likeable"
Andrew Miles is not only a knowledgeable professional, he’s also very likable and easy to get along with. I can highly recommend Miles & Bird.
Daniel Jones / Buyer Completed / 1st October 2018
"professional and competent estate agents"
One of the most professional and competent estate agents I have dealt with.
Hakan Yazici / Floorplan & EPC Supplier / August 2018
"a pleasure to deal with - so professional and their knowledge is unsurpassable"
Andrew and Naz are always a pleasure to deal with - so professional and their knowledge is unsurpassable!
David Nash / Printing Supplier / May 2018
"worked tireless in a very hard London market .... They really are a different type of estate agent"
Naz and Andrew worked tireless in a very hard London market to sell our flat where 2 other large agents had failed. They never gave up and were always cheerful even when we weren't! They really are a different type of estate agent, so if you're sick of the classic estate agent behaviour of bluff, double bluff and double double bluff, then we say use Miles and Bird! We can't recommend them highly enough.
Kate & Jamie Saunderson / Sellers Completed / 30th July 2018
"the whole transaction benefits from their professional but caring approach."
As a conveyancing solicitor I find working with Andrew Miles, Naz Bird and the team at Miles & Bird an absolute pleasure. The conveyancing process can be stressful for our clients and so communication and support can make all the difference. I find that when Miles & Bird are the estate agents the whole transaction benefits from their professional but caring approach.
Lisa Sollors, Stone Rowe Brewer / Conveyancing Solicitor / June 2018
"Always friendly, always responsive and a pleasure to deal with"
Naz and Andrew have been fantastic right from arranging our first viewing, all the way to completion and beyond. Nothing is too much trouble and both have gone out of their way to make the experience of buying our new home as stress-free as possible. Always friendly, always responsive and a pleasure to deal with. I would recommend anyone looking to buy or sell property in the area to put Miles and Bird at the top of their list.
David Robson / Buyer exchanged / 20th February 2018
"the best experience .... I whole heartedly recommend them"
We have had the best experience with Naz at Miles & Bird who have been a pleasure to work with. We found the minefield of house purchase somewhat less stressful with Naz always on top of the process communicating with ourselves the seller and other parties keeping it all on track to a successful purchase... I can't overstate how helpful having a owner run independent estate agency has been with people who know the property market with their decades of experience.... I whole heartedly recommend them.
Geoffrey O'Connell / Buyer Exchanged / 9th January 2018
"Andrew and Naz succeeded, where two of the biggest local agents had failed"
'Andrew and Naz succeeded, where two of the biggest local agents had failed to sell our house. They also obtained the full asking price. We were impressed when we first met them with their positive but realistic attitude and they always went the extra mile during the sale to ensure that the process was smoothed and both buyer and seller communicated effectively. We have no hesitation in recommending them and they are a breath of fresh air in an industry which often gets bad press and sometimes rightly so.
Robin Drummond / Seller exchanged / 18th December 2017
"the perfect estate agent"
The most oustanding quality of Miles and Bird is their communication skills. At no stage of the sales process was I left wondering what was happening. Add this to charm of the partners, their friendly yet professional service and you will have found the perfect estate agent--I certainly did. Miles and Bird, a welcome addition to Molesey.
Peter Longdon / Seller Exchanged / 12th December 2017
"I have 12 properties and will NEVER go through another agent again"
On entering their “emporium “ I was made to feel very welcome indeed by both Naz and Andrew. They are incredibly professional in their working environment and totally lovely as people. They have both been in the business long enough to understand all the things the general buying /selling folk hate about estate agents and treat customers like they are the only customers on their books at that time. We had the most superb efficient friendly and speedy service from Miles and Bird and in fact with their help and contacts were in our new home within 6 weeks!!
Thank you Naz and Andrew for being diligent efficient fast and of course super friendly and kind. I have 12 properties and will NEVER go through another agent again. Well done and all the praise is well deserved.
Valerie Foweraker / Buyer exchanged / 12th December 2017
"You got us there!"
You got us there! Without your patience, understanding of the buyers’ and our needs, and also without your excellent communication skills I don’t think we would have achieved a sale. We will be in touch early in the new year with our wish list for a new crash pad. Many Thanks, I & G
Jack McFarlane / Seller exchanged / 30th November 2017
"Molesey Women's Institute.... thanks and appreciation"
On behalf of the Molesey WI committee I would like to express my thanks and appreciation to Miles & Bird for their support over the last year for providing us with the use of their premises for our monthly committee meetings. Relaxed and professional surroundings which helps us to achieve our work each month. Thank you so much.
Miranda Ingold / President of Molesey Women's Institute / November 2017
"very professional, easy to communicate with and extremely helpful"
Both Andrew and Naz were very professional, easy to communicate with and extremely helpful when we bought a house in Teddington through Miles and Bird, relocating from Cornwall to Teddington just before Xmas. They managed a very long and drawn out process exceptionally well and were always keen to provide advice and assistance when needed. Thank you Andrew and Naz!
Tina Herterich / Buyer Exchanged / 11th November 2017
"made us feel really happy and confident to work with them"
The whole team worked really hard and I would recommend them to anyone wanting to buy or sell a home in the area [Teddington]. They were friendly and professional at all times. They were quite different from other agents - they just had that something extra that made us feel really happy and confident to work with them.
Jessica Malcolm / Seller Exchanged / 11th November 2017
"Andy Miles .... a real gent"
We first met Andy Miles when selling our house a few years ago. He was super to work with - very straightforward, helpful and knowledgeable. Even our seller described him as a "real gent", having himself come across Andy before! He has since taken the time to visit our new home to offer advice about improvements, which was very kind as he knew that we would not be likely to be on the move again in the near future!
More recently Naz and Andy generously agreed to support Teddington School and sponsored advertising boards for its annual plant sale Their support went far beyond the normal financial sponsorship of boards - Naz was very enthusiastic and helpful: she spent a morning visiting local shops with me to ask them to put up posters, and also enterprisingly negotiated a free full-page advert for the school sale in a local paper. Andy and Naz also came to the school sale and bought some plants too, which really was a pleasant surprise!
Philip Motha / Teddington School PTA / November 2017
"very warm and community-spirited"
The people at Miles & Bird are very warm and community-spirited. Miles & Bird support a local social enterprise by allowing us to host our events for families and individuals with autism in their offices. They also helped us secure a national advertising campaign! I highly recommend Miles & Bird for being genuinely just very nice, lovely people who are very motivated and willing to give back to the community. I am sure that if you use their property services, you'll receive a very warm, friendly, caring personal experience.
Alis Rowe / The Curly Hair Project - Autism Awareness & Support / November 2017
"When it came to selling ... in Teddington, I didn’t hesitate to choose Miles and Bird."
When it came to selling my late mother’s property and previous family home in Teddington, I didn’t hesitate to choose Miles and Bird. From the first initial chat in their office in East Molesey, I went away reassured that their friendly and personable service was matched by their professionalism and in depth knowledge of the property market in the area.
Three months later, 23 viewings and 7 offers, the sale of the property was completed, achieving £50,000 over the asking guide price. The dedication and communication of the team was exemplary. At no time did I ever wonder what was going on. I received feedback on each and every viewing. I had a full brief about every offer and the position of every prospective buyer.
If you have a property to sell in the area, I would thoroughly recommend you choose Andy, Naz and the team at Miles and Bird to do so for you.
Andy Ball / Seller exchanged / 21st September 2017
"calm and controlled"
We really appreciated your time discussing the house and local market, the prompt help with all the viewings, the good communication throughout, and your help guiding us through the process. Thank you for keeping your trust in us when our own buyer fell away - as I said before, I don't think all agents would have reacted in the calm and controlled manner as you did. We will of course thoroughly recommend you.
Bjoern Scheufler / Buyer exchanged / 20th July 2017
"not only did Miles & Bird get us the best price, they also had to keep a very long sale ‘on track’"
Miles & Bird sold the house in Putney for more than the two local agents valued it for. They prepared information about the potential for the house (extensions, that sort of thing) & we had lots of viewings and offers to choose from & they helped us choose the right buyer. There was a delay in the grant of probate so in the end my Gran’s house took 11 months to go through. So not only did Miles & Bird get us the best price, they also had to keep a very long sale ‘on track’. They did a thoroughly professional job, and were very kind to us at a sensitive time for the family, even passing on messages of condolences from local well wishers & taking the trouble to get their contact details so we could thank them.
Louise Gorman / Seller Exchanged / 16th May 2017
"will definitely use you next time!"
I can't recommend Miles & Bird highly enough. Their friendly, helpful service helped us sell our East Molesey flat for the asking price. They were so helpful, always on the end of the phone to deal with any queries or issues and always dealt with everything quickly and efficiently and were there every step of the way. Thanks, Miles & Bird, will definitely use you next time!
Polly Ashton / Seller Exchanged / 20th January 2017
"They have a great deal of experience, and are honest and friendly people"
Working with Miles & Bird to buy our first home was a very positive experience. The team is committed to doing their best for clients. They have a great deal of experience, and are honest and friendly people. I will definitely be working with Miles & Bird again.
George Dodge / Buyer Exchanged / 20th January 2017
"Miles & Bird - a breath of fresh air!"
Miles & Bird - a breath of fresh air!
Professional, knowledgeable, efficient, friendly - a pleasure to work with.
They keep you informed every step of the way and have a wonderful manner that puts everyone's mind at rest during what, inevitably, is a stressful time for vendor and purchaser alike. It is their customer focus and that personal touch that sets them apart from other agents - I wouldn't hesitate to recommend them.
Nevine Tewfik / Seller Exchanged / 12th January 2017
"All in all a five-star customer service"
Miles & Bird were friendly, courteous, warm and helpful in their manner and communications with us as potential (and then actual) purchasers. It was lovely to find such professional yet amiable estate agents who seemed to genuinely take an interest in each property in detail, rather than give the impression of seeing each property merely as the next transaction.
We had quite a lot of negotiation before agreeing a deal, and this was also handled very smoothly, diplomatically (given that we as buyers and the seller had the same ultimate interest but differing perspectives on price!) and quickly, meaning that we reached terms agreeable to all within a short space of time and with goodwill between all.
During the following inevitable conveyancing back and forth it was also very helpful to have regular updates from Miles & Bird on progress on the seller's side, and we were comfortable knowing that our progress and queries were being passed on to the seller by the agent as well as filtered through our (rather slow) solicitor.
After exchange I also wanted to take some measurements at the house and asked a few other questions. Miles & Bird kindly requested this on my behalf and attended the property while I took measurements - they could not have been more helpful. All in all a five-star customer service and an agent I would gladly use myself and recommend to others.
Jessica Carmody / Buyer Exchanged / 12th January 2017
"great to deal with ... a complete success"
Miles & Bird let my property within a few days of launching it and achieved the asking price - something the previous agents had failed to do in 10 weeks. The team were great to deal with and the outcome a complete success.
Matt of Hampton Court / Landlord Let / 8th December 2016
"a refreshing blend of honesty and experience"
We've worked with Andrew Miles for a number of years now, both during the purchase of our current home and since. Andrew is a refreshing blend of honesty and experience which makes the process of buying a home both straightforward and pleasurable.
Rodrigo Moreno Masey / Buyer Residential Property / 7th December 2016
"very helpful and communicative ... Would happily recommend"
We were very pleased with Miles & Bird, Andrew was very helpful and communicative, keeping us updated and advising us throughout the process. As first-time buyers it was great to feel like we could always ask questions and get a helpful response at any point. Would happily recommend.
Andrew Burgoyne / Buyer Exchanged / 24th November 2016
"we changed our estate agents to Miles & Bird ... sold within no time at all"
Having lost our sale due to the dreaded B-word (Brexit) we changed our estate agents to Miles & Bird and we couldn't be happier with their knowledge and professionalism. They got our flat straight back onto the market, we had viewings within days and were under offer and sold within no time at all. We couldn't recommend them enough...
Matej King / Seller Exchanged / 24th November 2016
"excellent from start to finish ... I will certainly be using them again"
Our dealings with Miles & Bird were excellent from start to finish. Always courteous, they guided us through the various processes with patience and professionalism. We were continually updated and kept informed and never once did we have to phone them. I will certainly be using them again.
Anthony Lloyd / Landlord Commercial Property / 20th October 2016
"extremely professional and helpful"
Miles & Bird were extremely professional and helpful. It was my first time buying a house, and they advised and guided me throughout the process for a smooth and timely purchase.
Rachel Poad / Buyer Exchanged / 20th July 2016
"Miles & Bird ... went the extra mile"
I'm writing this on behalf of Jenny because she wanted to thank Miles & Bird following the successful sale of her house. Viewings were grouped together to make the process less disruptive to daily life & about 20 viewings (including revisits) took place over two weeks. One of the viewers couldn't make it until 8pm but that wasn't even a problem for the office. They had more than one offer so there was some to-ing & fro-ing & the best offer was chosen. Jen got over the asking price! They knew the buyer's agent & suggested a great solicitor (Lisa Sollors, Teddington) so the 3 weeks to exchange worked. Jen is now packing & looking forward to her new easier home. Miles & Bird were experienced & knowledgeable, went the extra mile, & made everything feel easy & run smoothly.
Jenny (Via Rik Beltran) / Seller Exchanged / 4th August 2016
"exceptional ... I can thoroughly recommend them"
Miles & Bird have been exceptional, from the viewing to the exchange process Naz and Andrew have been professional but friendly, with great communication throughout the whole process - I can thoroughly recommend them.
Julie Leacock / Buyer Exchanged / 4th August 2016
"couldn't have done a better job. From start to finish they dealt with everything in a very professional, caring way"
With all honesty, from the moment I asked Miles & Bird to handle the sale of my property, they couldn't have done a better job. From start to finish they dealt with everything in a very professional, caring way. This is one family-run estate agents that I would thoroughly recommend. Well done & thank you.
Julie Brown / Seller Exchanged / 20th July 2016