Outstanding service from Miles and Bird. This is not your average estate agent. The team offer a genuinely personal service, plus solid, realistic advice, in stark contrast to other (chain) agents with whom I’ve dealt in the past.
Andrew, Naz and Janine were incredibly on-the-ball and a constant friendly presence in the background. When the chain hit a road bump – as it always does – Janine stepped to save the day with a light, but expert, human touch.
A surprisingly enjoyable experience overall, from the day of valuation, through viewings and offer negotiation, right through to completion – and it’s not often you can say that about a house sale…. Outstanding.
Louise Smith / Seller / Completed 20th November 2023
"Nothing short of exceptional"
I consider myself extremely fortunate to have stumbled upon Miles and Bird through an online search. Our quest for a local estate agent that stood out from the rest and was willing to go above and beyond led us to them, and they surpassed all of our expectations in every aspect.
Janine and Andrew, the exceptional team at Miles and Bird, displayed remarkable friendliness, an unwavering commitment to thoroughness, and an impressive depth of knowledge about the local area. Their expertise in the real estate field was evident from the very beginning, and it was a true privilege to work with them.
Selling our property in the UK while residing abroad was inherently stressful, but Janine and Andrew acted as a constant source of comfort and reassurance. Their professional guidance eased our worries throughout the process.
Our experience with them has been nothing short of exceptional, and we wholeheartedly give them our highest recommendation—100% recommended.
Rochelle Coote / Seller/ Completed 31st August 2023
"Wow!!! .... absolutely phenomenal"
Wow!!! Miles and Bird including Janine, Naz and Andrew were absolutely phenomenal during our house sale and purchase. They were incredibly knowledgeable, kind, approachable, hard working and most importantly friendly. I can honestly say without Miles and Bird we would not have been able to get into our dream home. They welcomed our endless questions and requests and were there with us throughout our journey. After contacting many estate agents, I can honestly say that miles and bird were head and shoulders above the others. Please don't go anywhere else. Thank you Janine, Andrew and Naz at miles and bird and I look forward to showing you round soon. Hannah
Hannah Rusby / Seller & Buyer / Completed 15th August 2023
"Friendly, professional, reassuring"
Friendly, professional, reassuring are a few words that spring to mind when thinking of my experience with Miles & Bird whilst purchasing my lovely new home. Thank you so much to Janine and all the team for always being available to answer queries and to share in the excitement of this major milestone.
Aileen Yule / Buyer / Completed 15th August 2023
"I would 100% recommend them"
Miles & Bird went above and beyond with our house sale. Very professional with a very smooth transition and I was kept in the loop at all times by their team.
I would 100% recommend them.
David M / Seller / Completed 15th August 2023
"A really good experience"
We've had a really good experience with Miles and Bird. They are so much more than an estate agent, they help and guide you along the way. It wasn't an easy chain, but we got there in the end, mainly due to the guidance and experience of Andrew, Naz and their wonderful team!
Sanne E / Seller & Buyer / Completed 27th June 2023
I had a great experience with Miles & Bird, particularly Janine who is so lovely and kept me up to date with everything and chased things down when I needed her to! Thank you
Vanessa Evans / Buyer / Completed 26th May 2023
"An excellent company"
Miles and Bird has been an excellent company to work with. They are proactive, keep in touch and offer very sound advice. I can't thank them enough.
Sarah Fletcher / Seller / Completed 5th May 2023
"Fantastic service will definitely recommend"
Fantastic service will definitely recommend Miles and Bird estate agents, whom are set apart from the high street agents because they go above and beyond! Well done guys !
Nick Lorek / Seller / Completed 17th January 2023
"Highly recommend Miles and Bird to anyone selling their house"
If it is true when they say that buying/selling and moving house is the most stressful thing you can do in life, we can only say that the professionalism, guidance, advice, empathy, enthusiasm, patience and expertise of Miles and Bird made the process for us, as pain-free and stress-less (!) an experience, as it is possible to have.
We would highly recommend Miles and Bird to anyone selling their house in the Molesey area and take this opportunity, once again, to thank the team for their support in our sale.
Gary McIntosh / Seller / Completion 9th January 2023
Naz, Andrew and the team were such a great help for us in our purchase of a property in Molesey. Naz was particularly accommodating when it came to viewings, working around our schedule to fit us in which we really appreciated. Throughout the process, communication was clear and it put us at ease, particularly given we had difficult experiences with estate agents in the past. Highly recommended.
Dan Bond / Buyer / Completed 11th November 2022
"Always genuine, honest, happy to help"
Thank you Miles and Bird for an outstanding service as it was an absolute pleasure and brilliant experience through out the whole process of buying our home. Naz, Andrew and Val always went above and beyond to keep us in the loop, always genuine, honest, happy to help and answer all our questions as they all were approachable, incredibly efficient and friendly. We can’t thank them enough.
Lawrence Di Martini / Buyer / Completed 30th September 2022
"Your work is outstanding and unmatchable!"
Dear Everyone at Miles and Bird, Perhaps it's taken this long to say thank you for everything you have done to help us get our beautiful new home because we can't quite figure out the best words to express how much this means to us.
You have gone above and beyond all expectations and duties with your support, patience, kindness, positivity and hard work and you must know that this is truly-truly appreciated and makes a difference to our lives as people and as a family.
The personal and individualised approach that you clearly apply in your work is outstanding and unmatchable!
The sheltering, the communication, the convincing, the 'cheering on' etc. have all been noted.
If all estate agents and agencies had standards that match yours, happier people would walk the earth!
THANK YOU FROM THE BOTTOM OF OUR HEARTS!
Nora, Ben & Larkin / Buyers / Completed 29th September 2022
"They deserve six stars"
The whole team at Miles and Bird are absolute masters of their trade!
Their attention to detail in customer service sets them aside from all other estate agencies we ever had to deal with and their impeccable work ethic shines through all their communication.
Their professionalism is outstanding and they clearly have genuine passion for what they do.
We bought our new home with Miles and Bird and not only we received support and service that was over and above their duty on every level, they are also truly lovely people that you would be glad to meet.
We are proud to now live in the same community as the team at Miles and Bird.
If all service providers of any kind had the "Miles and Bird-approach", the world would be a better place!
They deserve six stars.
Nora Ness / Buyer / Completed 29th Septerber 2022
"Professional, patient and supportive throughout"
We recently sold our house with Miles & Bird and couldn't recommend them more highly. It was a long and complicated process and they were fantastic from start to finish. Professional, patient and supportive throughout.
Perhaps the best thing was that they never seemed like stereotypical estate agents - they were always ready to offer advice during our drawn-out buying process rather than pushing their own agenda.
A huge thank you to Andrew, Naz, Rosalyn, Val and all the team.
Nick Jesper / Seller / Completed 9th September 2022
"Above and beyond our expectations"
Amazing customer service!! We couldn't recommended Miles and Bird highly enough.
Having recently sold our property we could not have been more impressed by the friendly and attentive service provided by Andy and Naz, from viewings to exchange they were fantastic.
We were put at ease immediately as it was clear these guys really know their stuff! We were communicated with proactively throughout which took away any of the much anticipated stresses of selling our home. The team could not have been more helpful and really went above and beyond our expectations.
Thank you so much! We all love our new home.
Dan Horton / Seller / Completed 7th September 2022
"I have really appreciated your professionalism & understanding during a difficult period"
Dear Naz, Andy, Ros and all the team at Miles & Bird. Thank you so much for all your help and support with the sale over the last six (!) months. I have really appreciated your professionalism and understanding during a difficult period and for always treating the property with care and respect.
Rewa B / Seller / Completed 16th June 2022
"Many thanks to you all for the hard work and energy"
With many thanks to you for all your hard work and energy - from the tours of the house onwards - it's been much appreciated!
Rosalind M / Seller / Completed June 2022
"We couldn't have done it without you"
Thank you so much for helping us find our new home and of course selling our lovely cottage. It was a long journey, but we got there & couldn't have done it without you! Thank you so much for your time, effort & patience.
Rosalie & Andrew B / Seller & Buyer / Completed 11th May 2022
"[M&B dealt with] our late father's property with compassion and professionalism"
We instructed Andrew and his team to sell our late father's property and we cannot recommend them highly enough they managed to go from instruction to completion in 14 weeks. They organised an open day, negotiated with multiple buyers to find the most suitable purchaser and progressed the sale through to completion with compassion and professionalism.
Kingsley R / Seller Completed / 21st January 2022
"They are worth their weight in gold"
The team were so helpful and really went the extra mile to help facilitate my mothers move. I cant praise them enough for their sensitive approach and professionalism. They really care and keep you informed of progress. Highly recommend them, they are worth their weight in gold.
Nicola C / Seller Completed / 3rd December 2021
"Thanks for doing such a great job."
Thanks for doing such at great job of selling [the property]. It has been absolutley painless for me as you have made everything go so smoothly.
Pamela L / Seller Completed / 30th September 2021
"I don't think the experience could have been more positive"
I mostly dealt with Andrew in my engagement with Miles and Bird and I don't think the experience could have been more positive. Andrew is helpful, supportive, patient and attentive. The advice I received throughout the process of buying a flat from one of their clients really helped the process to go smoothly and for it to be very pleasant.
Andrew drove the process forward at every stage, and meant that the completion occurred before the September 30th cutoff for Stamp duty holiday - also meaning that their client was able to meet their deadlines for completion as well.
Also I would like to give credit to Sheila at Miles and Bird for her excellent advice when I was in the early stages of buying, giving tips on how best to find the right property and the best number to view before making a decision. That advice stuck with me throughout the stages up to making the offer and was extremely valuable.
William G / Buyer Completed / 13th September 2021
"Decisive, professional and friendly"
First Rate! Miles and Bird were decisive, professional and friendly in selling our house. They overcame the inevitable difficulties and tried hard to reassure us as the sale progressed. Very highly recommended!
Nicky B / Buyer Completed / 10th June 2021
"They certainly set the bar high in terms of the level and quality of service!"
I would highly recommend Miles and Bird! Naz has been fantastic throughout. She has been professional, trustworthy, so efficient and always really friendly in a genuine way. She has never been rushed with her communication with me and has been so helpful. They certainly set the bar high in terms of the level and quality of service! Thank you so much!
Rebecca Johns / Buyer Completed / 25th May 2021
"By far the most competent, professional and successful level of service we have experienced"
The customer service received from Andrew and Naz is exceptional. They could not do more for their clients, and are willing to help in all aspects of a sale/purchase. We met Andrew 18 years ago when we chose him to sell our family home, which he did very effectively. We renewed contact with him recently to sell a rental property for us, and have again received the same exemplary service. Having dealt with a number of estate agents over the years, Andrew and Naz give by far the most competent, professional and successful level of service we have experienced, and we highly recommend them.
Hazel I / Buyer Completed / 5th May 2021
"Really do stand out as one of the best agents I have worked with"
I cannot recommend Miles and Bird enough. They really do stand out as one of the best agents I have worked with. Caring, friendly and professional. They really do go out of their way to offer great service.
Jo I / Solicitor / 4th May 2021
"Excellent professional team"
Henry M / Estate Agent in chain / 27th April 2021
"Very professional, great communicators"
I have bought and sold several houses over the twenty years I've known Andrew and Naz and have found them very professional, great communicators and prepared to always go the extra mile to ensure the transaction proceeds smoothly to exchange of contracts. Highly Recommended !!!
Gary Bradshaw / Surveyor / 22nd April 2021
"Can't recommend them highly enough"
I recently sold my shared ownership property with Miles & Bird, and they've been fantastic – professional and friendly. Andrew and Naz went above and beyond to keep me updated on progress every step of the way, chasing information where necessary, and doing everything possible so that I wouldn't have to worry about a thing. I felt in very safe hands throughout and can't recommend them highly enough.
Charles P / Seller Completed / 16th April 2021
"Very helpful, professional and responsible"
They're very helpful, professional and responsible. I strongly recommend them.
There were many uncertain issues in our chain while I was selling the property, Andrew always found out what was going on and update me very fast, which made us relieved and gave us time to prepare for the next.
If you're not native British or new in this area, I believe Miles and Bird would be the best option for you. They work very close to you and explain all the details of sale the property, which the bigger brands do not give, respect your culture back ground, and also know every details of the region.
Yun Bae Jeon / Seller Completed / 5th March 2021
" I would use them again without a shadow of a doubt"
I can’t thank Andrew enough for his help with the purchase of my property! Selling / buying is a stressful process, let alone during a global pandemic, but I felt I was in very good hands with Miles and Bird. Andrew kept things moving when the solicitors needed a nudge, and kept me informed throughout. I couldn’t recommend them highly enough and I would use them again without a shadow of a doubt (I’m not planning on moving any time soon though!)
'Come Away With Me' / Buyer Completed / 27th January 2021
"utmost professionalism and integrity"
I instructed Miles & Bird to sell my late stepfather's house in Surrey and was impressed by the professionalism and focus on customer service the whole team displayed throughout the process, made more difficult by the Covid-19 restrictions they had to work around.
In particular I wish to give special mention to Andrew Miles, my dedicated agent, who with expertise and attention to detail guided the sale of the property from start to finish. When I decided to sell my late stepfather's residence I interviewed a number estate agents and Andrew was by far the standout candidate, providing measured and considered advice about the house and a realistic expectations of its potential on the open market. The strategy he devised for selling the property proved to be the correct one and the sale went through with minimum fuss. Throughout the process he was a calm and reassuring presence and handled the sale with utmost professionalism and integrity.
In conclusion I can say without reservation that I am a satisfied customer of Miles and Bird and that I would recommend their services to any person looking to sell their property.
Mark Regan / Seller completed / 23rd November 2020
"Service is exceptional [&] under offer at asking price within 7 days"
Just as I was about to sign with a bigger chain estate agent Miles and Bird were recommended to me and based on our first meeting I signed up. Had I made the decision to go with the highstreet chain I'm certain I would not have had the happy outcome I did.
Andrew's service is exceptional, from getting my property on the market and under offer at asking price within 7 days, to staying close to the detail throughout the chain when freeholders, sellers and my own conveyancer continually presented challenges. To say Andrew went the extra mile would be an understatement.
I wouldn't hesitate to recommend them and if I sell in the area again I wouldn't market my property with anyone else.
Claire Taylor / Seller completed / 6th July 2020
"Andrew was always calm and so cheerful and kept me informed throughout"
I have just purchased my lovely maisonette through Miles and Bird and Andrew could not have been more helpful, especially as the sale became rather protracted, due to the market having to shut down. A very nervous time but Andrew was always calm and so cheerful and kept me informed throughout. I could not recommend Andrew and the team highly enough.
Joanna Robins / Buyer Completed / 6th July 2020
"Excellent communication skills"
A personal approach that was appreciated. Excellent communication skills.
Anthony & Gino KRM / Buyer Completed / 31st March 2020
"without missing a beat..."
Andrew and the whole Miles & Bird team worked incredibly hard throughout a protracted West Molesey sale, assisting ourselves and everyone from the buyers to their solicitors without missing a beat.
We were very impressed with their promotion of our property, but most importantly with the professional level of service and determination to help all parties once they had found us the right buyer, all the way through the process.
Journeyman Operations / Seller Completed / 23rd March 2020
Miles & Bird ... were incredibly helpful, straightforward and proactive throughout the process"
We recently purchased our family home through Miles & Bird who were incredibly helpful, straightforward and proactive throughout the process. Naz and the entire team were a pleasure to deal with, providing us with regular and full updates with regard to the entire chain and proactively kept the transaction moving forward even when we had some problems below us in the chain. The personal delivery of the keys (and a bottle of bubbles!) on completion day were also a very welcome extra touch! Would not hesitate to recommend them. Sarah & Nick, Hampton Wick.
Sarah Davidson / Buyer Completed / 12th February 2020
"On each occasion they have always gone the extra mile and have far exceeded our expectations"
We have used Andrew & Naz on 4 separate sales in Strawberry Hill & Teddington. On each occasion they have always gone the extra mile and have far exceeded our expectations. They also excel in sales progression, you can be assured they have the chain under full control after your sale is agreed. We always recommend their services to other potential clients. If you are looking for someone to sell your property who has bundles of enthusiasm and provides a service that is much more personal than the big chains then Miles & Bird are the ones. Highly recommended.
Ian McGraw / Seller Completed / 25th January 2020
"Prompt, professional, communicative, positive, efficient and absolutely honest in all dealings they are a pleasure to work with"
Miles and Bird took over the sale of my property after a local Teddington agent supplied only one viewing in 6 weeks. Andrew Miles sold the property for the asking price within 48 hours of instruction and also managed to take on, market and sell the property owned by my purchaser within a similar timeframe. If like me, your opinion of estate agents is tinged with disappointment then please use this agency. Prompt, professional, communicative, positive, efficient and absolutely honest in all dealings they are a pleasure to work with. Thank you Andrew and Naz.
Rosie Nash / Seller completed / 7th January 2020
"a friend recommended Miles & Bird... "
Before approaching Miles & Bird, my sister and I had had a particularly bruising experience with another estate agent - as we looked to sell the family home in East Molesey. We felt extremely let down… and (thankfully) a friend recommended Miles & Bird. Three weeks and fifteen viewings later, the property was again under offer. This time with Miles & Bird. And THIS time with a buyer who had been thoroughly vetted - and who proved near perfect. The reason I’ve given Miles & Bird five stars - it’s not just about the happy outcome. It’s about how we got there. Naz and Andrew were both very supportive, easily reachable, & very much ‘there’ for us & happy to allay any concerns. The icing on the cake (of the whole process) was an email from the new buyer. They thanked us for some of the furniture we’d left in the house, as requested. And said my sister and I were welcome to knock on their door to revisit the house where we grew up. That letter was testament to how Naz & Andrew went to great lengths to develop a good relationship with both us and the prospective buyer (and didn’t deter other interested parties - as their precedent had done - until we were on ‘safe ground’). Thank you again, Naz, Andrew & Dar for helping us achieve this probate sale of the family home. I think you know how much we appreciate the way you support ed us - from start to finish. It’s hard to imagine a bigger difference between two estate agents. And it’s also hard to imagine me recommending another estate agent as highly. Very best. Jonathan
Jonathan Hughes / Seller Completed / 9th December 2019
"high-quality and extremely professional"
We just bought a house in Teddington using Miles & Birds' services. We were pleased by their high-quality and extremely professional service. They have been very responsive throughout the process, and they have tried to meet our needs without being pushy. Also it is a pleasure to deal with them.
Alexandra Scudo / Buyer Completed / 6th December 2019
"a first class experience"
We have had a first class experience with Miles and Bird - selling our house quickly and efficiently in an unusual market. We have been extremely impressed with the level of service and nothing has been too much trouble for either Andrew or Naz. We wouldn’t hesitate to recommend them.
Katherine Shelest / Seller Completed / 1st October 2019
"mature, friendly and attentive. We would highly recommend them!"
Professionally excellent agents: communicative (they listen!), upfront, and understand the client's needs very well in the backdrop of market situations. We recently had their help in finding us the wonderful family home. The agents are mature, friendly and attentive. We would highly recommend them!
Di Jiang / Buyer Completed / 1st October 2019
"a refreshing change from many other high street estate agents"
I would highly recommend Miles & Bird, Hampton Court, if you're looking for a quality property, whether to buy or rent. Not only are they approachable and friendly but they keep your preferences in mind and follow up with suitable properties to view - a refreshing change from many other high street estate agents.
S Stewart / House Hunter / 24th September 2019
"We would not hesitate to recommend Miles and Bird"
We recently purchased our new property on Palace Road through Miles and Bird. We were very impressed with the personable approach from Naz and Andrew throughout the process from viewing the property right through to completion, with any queries answered promptly and professionally. We would not hesitate to recommend Miles and Bird going forwards. Ed and Sarah
Edward Lesley / Buyer Completed / 29th August 2019
"extremely kind and helpful, I highly recommend Miles & Bird's service"
I recently purchased a property in Hampton Wick through Miles & Bird. Naz was extremely kind and helpful, I highly recommend Miles & Bird's service.
Melissa Wakeling / Buyer Completed / 19th August 2019
"we had four parties offering the full asking price leaving us in an excellent position"
We recently used the services of Miles & Bird to market our house having previously used other agents with no real interest generated. Naz and Andrew were fantastic throughout the process. They arranged numerous viewings and after a couple of weeks we had four parties offering the full asking price leaving us in an excellent position. We would not hesitate to recommend them.
Stuart Tyler / Seller Completed / 19th August 2019
"Their customer service is first class"
Considering the length of time the transaction took due to third parties I found Miles & Bird to be outstanding to being the middle man during times of frustration. Their customer service is first class and Andrew has always been clear with me from day one which made it feel he is representing both parties of the transaction and not solely the seller. Negotiations were swift and communication prompt when required.
Nick Kocinski / Buyer Completed / 5th April 2019
"We couldn't have made a better decision as the process of achieving our sale has involved a lot of time, patience and resourcefulness"
Miles and Bird stood out from the beginning of our sale process as an agent we wanted to work with. In retrospect we couldn't have made a better decision as the process of achieving our sale has involved a lot of time, patience and resourcefulness. Andrew and his team have delivered everything we've needed, always with a prompt, supportive and cheery note. We can't recommend them enough, amazing service throughout the journey!
Nick and Carolyn Ingram / Sellers Completed / 5th April 2019
"We would definitely recommend Miles and Bird to everyone and would love to use them next time we move!"
We had a great experience with Miles and Bird. Naz, Andrew and everyone we dealt with was lovely and got back to us very quickly with any query. They were very helpful, efficient and professional and helped make our purchase a smooth and stress-free experience. We would definitely recommend Miles and Bird to everyone and would love to use them next time we move!
Laura Jemmett / Buyers Completed / 7th December 2018
"above and beyond what you would expect, we are forever grateful"
We were lucky enough to have Andy and Naz sell our house for us recently. The service we received was exceptional. They were extremely professional and committed to helping us, but also very caring and considerate. Their combined knowledge and work ethic was invaluable. Without their tireless communication with all parties I know we wouldn’t be in our new home now. Andy and Naz went above and beyond what you would expect, we are forever grateful. We would highly recommended. Thank you! Nathan and Lindsey Bunce
Lindsey Bunce / Sellers Completed / 29th November 2019
"They worked incredibly hard to complete the chain I was in and held my hand all the way through"
Working with Miles & Bird was brilliant. They really cared about my personal situation and the story and reasons behind selling my family home. They worked incredibly hard to complete the chain I was in and held my hand all the way through. They were very pro active in following up on every lead and every viewing and without being too pushy - even negotiating with my rather unhappy cat who didn't like strangers in the house! They were professional and human about the whole process - and they kept the stress of selling and buying to a minimum for me. I highly recommend them for sale or purchase!
Sarah Mallock / Buyer & Seller Completed / 9th November 2018
"I can safely say that Miles & Bird are the very best agent in their area! .... had our house under offer within 3 weeks after it had been on the market for almost 1.5years"
I can safely say that Miles & Bird are the very best agent in their area! We had pretty much tried every single agent around, all full of promises...
Miles & Bird, were honest, clear, efficient, and most importantly had our house under offer within 3 weeks after it had been on the market for almost 1.5years. The whole process was smooth and extremely professional. They actively marketed our house to people they knew would like it. For them internet is a secondary resource and they are a genuine amazing authentic estate agent and they are the best at it!
Again, having tried pretty much every other agent in the 1.5years and after having been disappointed by every single one of them, we can never express enough gratitude to Naz & Andrew for their outstanding work!
Sonia Greer / Seller Completed / 9th November 2018
"We would highly recommend Miles & Bird to anyone thinking of selling"
Naz and Andrew were helpful, knowledgeable and lovely to deal with from our first viewing to the final handover of keys on completion. We really felt they were on our side, even though they were acting on behalf of the sellers, offering support and advice every step of the way. We would highly recommend Miles & Bird to anyone thinking of selling in the area.
E Campbell / Buyer Completed / 1st November 2018
" They are so much more personable than the bigger estate agents and I would chose them every time."
Andrew and Naz were wonderful! The advice they gave us was fantastic and we wouldn’t be in our dream home if it wasn’t for them.
They are so much more personable than the bigger estate agents and I would chose them every time.
Judy Adams / Buyer Completed / 31st October 2018
"Andrew Miles is not only a knowledgeable professional, he’s also very likeable"
Andrew Miles is not only a knowledgeable professional, he’s also very likable and easy to get along with. I can highly recommend Miles & Bird.
Daniel Jones / Buyer Completed / 1st October 2018
"professional and competent estate agents"
One of the most professional and competent estate agents I have dealt with.
Hakan Yazici / Floorplan & EPC Supplier / August 2018
"a pleasure to deal with - so professional and their knowledge is unsurpassable"
Andrew and Naz are always a pleasure to deal with - so professional and their knowledge is unsurpassable!
David Nash / Printing Supplier / May 2018
"worked tireless in a very hard London market .... They really are a different type of estate agent"
Naz and Andrew worked tireless in a very hard London market to sell our flat where 2 other large agents had failed. They never gave up and were always cheerful even when we weren't! They really are a different type of estate agent, so if you're sick of the classic estate agent behaviour of bluff, double bluff and double double bluff, then we say use Miles and Bird! We can't recommend them highly enough.
Kate & Jamie Saunderson / Sellers Completed / 30th July 2018
"the whole transaction benefits from their professional but caring approach."
As a conveyancing solicitor I find working with Andrew Miles, Naz Bird and the team at Miles & Bird an absolute pleasure. The conveyancing process can be stressful for our clients and so communication and support can make all the difference. I find that when Miles & Bird are the estate agents the whole transaction benefits from their professional but caring approach.
Lisa Sollors, Stone Rowe Brewer / Conveyancing Solicitor / June 2018
"Always friendly, always responsive and a pleasure to deal with"
Naz and Andrew have been fantastic right from arranging our first viewing, all the way to completion and beyond. Nothing is too much trouble and both have gone out of their way to make the experience of buying our new home as stress-free as possible. Always friendly, always responsive and a pleasure to deal with. I would recommend anyone looking to buy or sell property in the area to put Miles and Bird at the top of their list.
David Robson / Buyer exchanged / 20th February 2018
"the best experience .... I whole heartedly recommend them"
We have had the best experience with Naz at Miles & Bird who have been a pleasure to work with. We found the minefield of house purchase somewhat less stressful with Naz always on top of the process communicating with ourselves the seller and other parties keeping it all on track to a successful purchase... I can't overstate how helpful having a owner run independent estate agency has been with people who know the property market with their decades of experience.... I whole heartedly recommend them.
Geoffrey O'Connell / Buyer Exchanged / 9th January 2018
"Andrew and Naz succeeded, where two of the biggest local agents had failed"
'Andrew and Naz succeeded, where two of the biggest local agents had failed to sell our house. They also obtained the full asking price. We were impressed when we first met them with their positive but realistic attitude and they always went the extra mile during the sale to ensure that the process was smoothed and both buyer and seller communicated effectively. We have no hesitation in recommending them and they are a breath of fresh air in an industry which often gets bad press and sometimes rightly so.
Robin Drummond / Seller exchanged / 18th December 2017
"the perfect estate agent"
The most oustanding quality of Miles and Bird is their communication skills. At no stage of the sales process was I left wondering what was happening. Add this to charm of the partners, their friendly yet professional service and you will have found the perfect estate agent--I certainly did. Miles and Bird, a welcome addition to Molesey.
Peter Longdon / Seller Exchanged / 12th December 2017
"I have 12 properties and will NEVER go through another agent again"
On entering their “emporium “ I was made to feel very welcome indeed by both Naz and Andrew. They are incredibly professional in their working environment and totally lovely as people. They have both been in the business long enough to understand all the things the general buying /selling folk hate about estate agents and treat customers like they are the only customers on their books at that time. We had the most superb efficient friendly and speedy service from Miles and Bird and in fact with their help and contacts were in our new home within 6 weeks!!
Thank you Naz and Andrew for being diligent efficient fast and of course super friendly and kind. I have 12 properties and will NEVER go through another agent again. Well done and all the praise is well deserved.
Valerie Foweraker / Buyer exchanged / 12th December 2017
"You got us there!"
You got us there! Without your patience, understanding of the buyers’ and our needs, and also without your excellent communication skills I don’t think we would have achieved a sale. We will be in touch early in the new year with our wish list for a new crash pad. Many Thanks, I & G
Jack McFarlane / Seller exchanged / 30th November 2017
"Molesey Women's Institute.... thanks and appreciation"
On behalf of the Molesey WI committee I would like to express my thanks and appreciation to Miles & Bird for their support over the last year for providing us with the use of their premises for our monthly committee meetings. Relaxed and professional surroundings which helps us to achieve our work each month. Thank you so much.
Miranda Ingold / President of Molesey Women's Institute / November 2017
"very professional, easy to communicate with and extremely helpful"
Both Andrew and Naz were very professional, easy to communicate with and extremely helpful when we bought a house in Teddington through Miles and Bird, relocating from Cornwall to Teddington just before Xmas. They managed a very long and drawn out process exceptionally well and were always keen to provide advice and assistance when needed. Thank you Andrew and Naz!
Tina Herterich / Buyer Exchanged / 11th November 2017
"made us feel really happy and confident to work with them"
The whole team worked really hard and I would recommend them to anyone wanting to buy or sell a home in the area [Teddington]. They were friendly and professional at all times. They were quite different from other agents - they just had that something extra that made us feel really happy and confident to work with them.
Jessica Malcolm / Seller Exchanged / 11th November 2017
"Andy Miles .... a real gent"
We first met Andy Miles when selling our house a few years ago. He was super to work with - very straightforward, helpful and knowledgeable. Even our seller described him as a "real gent", having himself come across Andy before! He has since taken the time to visit our new home to offer advice about improvements, which was very kind as he knew that we would not be likely to be on the move again in the near future!
More recently Naz and Andy generously agreed to support Teddington School and sponsored advertising boards for its annual plant sale Their support went far beyond the normal financial sponsorship of boards - Naz was very enthusiastic and helpful: she spent a morning visiting local shops with me to ask them to put up posters, and also enterprisingly negotiated a free full-page advert for the school sale in a local paper. Andy and Naz also came to the school sale and bought some plants too, which really was a pleasant surprise!
Philip Motha / Teddington School PTA / November 2017
"very warm and community-spirited"
The people at Miles & Bird are very warm and community-spirited. Miles & Bird support a local social enterprise by allowing us to host our events for families and individuals with autism in their offices. They also helped us secure a national advertising campaign! I highly recommend Miles & Bird for being genuinely just very nice, lovely people who are very motivated and willing to give back to the community. I am sure that if you use their property services, you'll receive a very warm, friendly, caring personal experience.
Alis Rowe / The Curly Hair Project - Autism Awareness & Support / November 2017
"When it came to selling ... in Teddington, I didn’t hesitate to choose Miles and Bird."
When it came to selling my late mother’s property and previous family home in Teddington, I didn’t hesitate to choose Miles and Bird. From the first initial chat in their office in East Molesey, I went away reassured that their friendly and personable service was matched by their professionalism and in depth knowledge of the property market in the area.
Three months later, 23 viewings and 7 offers, the sale of the property was completed, achieving £50,000 over the asking guide price. The dedication and communication of the team was exemplary. At no time did I ever wonder what was going on. I received feedback on each and every viewing. I had a full brief about every offer and the position of every prospective buyer.
If you have a property to sell in the area, I would thoroughly recommend you choose Andy, Naz and the team at Miles and Bird to do so for you.
Andy Ball / Seller exchanged / 21st September 2017
"calm and controlled"
We really appreciated your time discussing the house and local market, the prompt help with all the viewings, the good communication throughout, and your help guiding us through the process. Thank you for keeping your trust in us when our own buyer fell away - as I said before, I don't think all agents would have reacted in the calm and controlled manner as you did. We will of course thoroughly recommend you.
Bjoern Scheufler / Buyer exchanged / 20th July 2017
"not only did Miles & Bird get us the best price, they also had to keep a very long sale ‘on track’"
Miles & Bird sold the house in Putney for more than the two local agents valued it for. They prepared information about the potential for the house (extensions, that sort of thing) & we had lots of viewings and offers to choose from & they helped us choose the right buyer. There was a delay in the grant of probate so in the end my Gran’s house took 11 months to go through. So not only did Miles & Bird get us the best price, they also had to keep a very long sale ‘on track’. They did a thoroughly professional job, and were very kind to us at a sensitive time for the family, even passing on messages of condolences from local well wishers & taking the trouble to get their contact details so we could thank them.
Louise Gorman / Seller Exchanged / 16th May 2017
"The team is committed to doing their best for clients"
Working with Miles & Bird to buy our first home was a very positive experience. The team is committed to doing their best for clients. They have a great deal of experience, and are honest and friendly people. I will definitely be working with Miles & Bird again.
George Dodge / Buyer Completed / 27th January 2017
"will definitely use you next time!"
I can't recommend Miles & Bird highly enough. Their friendly, helpful service helped us sell our East Molesey flat for the asking price. They were so helpful, always on the end of the phone to deal with any queries or issues and always dealt with everything quickly and efficiently and were there every step of the way. Thanks, Miles & Bird, will definitely use you next time!
Polly Ashton / Seller Exchanged / 20th January 2017
"They have a great deal of experience, and are honest and friendly people"
Working with Miles & Bird to buy our first home was a very positive experience. The team is committed to doing their best for clients. They have a great deal of experience, and are honest and friendly people. I will definitely be working with Miles & Bird again.
George Dodge / Buyer Exchanged / 20th January 2017
"Miles & Bird - a breath of fresh air!"
Miles & Bird - a breath of fresh air!
Professional, knowledgeable, efficient, friendly - a pleasure to work with.
They keep you informed every step of the way and have a wonderful manner that puts everyone's mind at rest during what, inevitably, is a stressful time for vendor and purchaser alike. It is their customer focus and that personal touch that sets them apart from other agents - I wouldn't hesitate to recommend them.
Nevine Tewfik / Seller Exchanged / 12th January 2017
"All in all a five-star customer service"
Miles & Bird were friendly, courteous, warm and helpful in their manner and communications with us as potential (and then actual) purchasers. It was lovely to find such professional yet amiable estate agents who seemed to genuinely take an interest in each property in detail, rather than give the impression of seeing each property merely as the next transaction.
We had quite a lot of negotiation before agreeing a deal, and this was also handled very smoothly, diplomatically (given that we as buyers and the seller had the same ultimate interest but differing perspectives on price!) and quickly, meaning that we reached terms agreeable to all within a short space of time and with goodwill between all.
During the following inevitable conveyancing back and forth it was also very helpful to have regular updates from Miles & Bird on progress on the seller's side, and we were comfortable knowing that our progress and queries were being passed on to the seller by the agent as well as filtered through our (rather slow) solicitor.
After exchange I also wanted to take some measurements at the house and asked a few other questions. Miles & Bird kindly requested this on my behalf and attended the property while I took measurements - they could not have been more helpful. All in all a five-star customer service and an agent I would gladly use myself and recommend to others.
Jessica Carmody / Buyer Exchanged / 12th January 2017
"great to deal with ... a complete success"
Miles & Bird let my property within a few days of launching it and achieved the asking price - something the previous agents had failed to do in 10 weeks. The team were great to deal with and the outcome a complete success.
Matt of Hampton Court / Landlord Let / 8th December 2016
"a refreshing blend of honesty and experience"
We've worked with Andrew Miles for a number of years now, both during the purchase of our current home and since. Andrew is a refreshing blend of honesty and experience which makes the process of buying a home both straightforward and pleasurable.
Rodrigo Moreno Masey / Buyer Residential Property / 7th December 2016
"very helpful and communicative ... Would happily recommend"
We were very pleased with Miles & Bird, Andrew was very helpful and communicative, keeping us updated and advising us throughout the process. As first-time buyers it was great to feel like we could always ask questions and get a helpful response at any point. Would happily recommend.
Andrew Burgoyne / Buyer Exchanged / 24th November 2016
"we changed our estate agents to Miles & Bird ... sold within no time at all"
Having lost our sale due to the dreaded B-word (Brexit) we changed our estate agents to Miles & Bird and we couldn't be happier with their knowledge and professionalism. They got our flat straight back onto the market, we had viewings within days and were under offer and sold within no time at all. We couldn't recommend them enough...
Matej King / Seller Exchanged / 24th November 2016
"excellent from start to finish ... I will certainly be using them again"
Our dealings with Miles & Bird were excellent from start to finish. Always courteous, they guided us through the various processes with patience and professionalism. We were continually updated and kept informed and never once did we have to phone them. I will certainly be using them again.
Anthony Lloyd / Landlord Commercial Property / 20th October 2016
"Extremely professional and helpful"
Miles & Bird were extremely professional and helpful. It was my first time buying a house, and they advised and guided me throughout the process for a smooth and timely purchase.
Rachel Poad / Buyer Exchanged / 20th July 2016
"Miles & Bird ... went the extra mile"
I'm writing this on behalf of Jenny because she wanted to thank Miles & Bird following the successful sale of her house. Viewings were grouped together to make the process less disruptive to daily life & about 20 viewings (including revisits) took place over two weeks. One of the viewers couldn't make it until 8pm but that wasn't even a problem for the office. They had more than one offer so there was some to-ing & fro-ing & the best offer was chosen. Jen got over the asking price! They knew the buyer's agent & suggested a great solicitor (Lisa Sollors, Teddington) so the 3 weeks to exchange worked. Jen is now packing & looking forward to her new easier home. Miles & Bird were experienced & knowledgeable, went the extra mile, & made everything feel easy & run smoothly.
Jenny (Via Rik Beltran) / Seller Exchanged / 4th August 2016
"exceptional ... I can thoroughly recommend them"
Miles & Bird have been exceptional, from the viewing to the exchange process Naz and Andrew have been professional but friendly, with great communication throughout the whole process - I can thoroughly recommend them.
Julie Leacock / Buyer Exchanged / 4th August 2016
"couldn't have done a better job. From start to finish they dealt with everything in a very professional, caring way"
With all honesty, from the moment I asked Miles & Bird to handle the sale of my property, they couldn't have done a better job. From start to finish they dealt with everything in a very professional, caring way. This is one family-run estate agents that I would thoroughly recommend. Well done & thank you.
Julie Brown / Seller Exchanged / 20th July 2016